Refund policy

Some items are eligible for return.  Personalized items (including school logos), embroidered items, open or worn/used items and undergarments are non-returnable.  After 30 days, all sales are considered final. 

To start a return, you can contact us at sales@hippvisualsolutions.com. If your return is accepted, we will provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.  We do not accept in person returns at our shipping address. 

You can always contact us for any return question at sales@hippvisualsolutions.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 

We will notify you once we’ve received and inspected your return and let you know whether your refund has been approved. If approved, your refund will automatically be issued to your original payment method. Please remember that it may take additional time for your bank or credit card company to process and post the refund.

Original shipping charges are non-refundable once an order has been delivered. Shipping is a separate service provided and fulfilled by our third-party shipping partner, UPS. Once that service has been successfully completed and the package has been delivered, the shipping charges paid for that service cannot be refunded, even if the merchandise itself is eligible for return or refund.

In some cases, a 10% restocking fee may also apply.